Reis, J., Cohen, Y., Melão, N., Costa, J., Jorge, D. (2021). High-Tech Defense Industries: Developing Autonomous Intelligent Systems. Applied Sciences, 11(11), 4920. DOI: 10.3390/app11114920
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Reis, J., Melão, N. (2021). The path to digital transformation: Overcoming prejudice in the digital era with service operations. International Journal of Services and Operations Management, 39(1), 81-97. DOI: 10.1504/IJSOM.2021.115188
Reis, J., Santo, P. E., & Melão, N. (2021). Influence of artificial intelligence on public employment and its impact on politics: A systematic literature review. Brazilian Journal of Operations & Production Management, 18(3), 1-22. DOI: 10.14488/BJOPM.2021.010
Melão, N., Reis, J. (2020). Selecting talent using social networks: A mixed-methods study. Heliyon, 6(4), e03723. DOI: 10.1016/j.heliyon.2020.e03723
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Reis, J., Melão, N., Salvadorinho, J., Soares, B., Rosete, A. (2020). Service robots in the hospitality industry: The case of Henn-na hotel, Japan. Technology in Society, 63, 101423. DOI: 10.1016/j.techsoc.2020.101423
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Reis, J., Santo, P., Melão, N. (2020). Artificial intelligence research and its contributions to the European Union’s Political Governance: Comparative study between member states. Social Sciences, 9(11), 207. DOI: 10.3390/socsci9110207
Reis, J., Santo, P., Melão, N. (2020). Impact of artificial intelligence research on politics of the European Union Member States: The case study of Portugal. Sustainability, 12(17), 6708. Doi: 10.3390/su12176708
Melão, N., Bastida, R., Marimon, F. (2019). Assessing a quality model for the social sector: An empirical study of the EQUASS model. Total Quality Management & Business Excellence, 30(1-2), 221-243. http://dx.doi.org/10.1080/14783363.2017.1401459
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Reis, J., Amorim, M., Melão, N. (2019). Multichannel service failure and recovery in a O2O era: A qualitative multi-method research in the banking services industry. International Journal of Production Economics, 215, 24-33. http://dx.doi.org/10.1016/j.ijpe.2018.07.001
Reis, J., Amorim, M., Melão, N. (2019). Service failure and recovery in technology-based business networks. International Journal of Quality and Service Sciences, 11(1), 2-15. http://dx.doi.org/10.1108/ijqss-10-2017-0094
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