indicadores

Do consumers judge a book by its cover? A study of the factors that influence the purchasing of books

Leitão, L., Amaro, S., Henriques., C., Fonseca, P. (2018).
Do consumers judge a book by its cover? A study of the factors that influence the purchasing of books.
Journal of Retailing and Consumer Services, 42, 88-97.
https://doi.org/10.1016/j.jretconser.2018.01.015

Quality management systems in European social service organizations: A survey of EQUASS Assurance pioneer adopters

Melão, N., Amorim, M., Marimon, F., Alegre, I. (2018).
Quality management systems in European social service organizations: A survey of EQUASS Assurance pioneer adopters. 
International Journal of Quality & Reliability Management, 35(2), 354-372.
http://dx.doi.org/10.1108/ijqrm-10-2016-0187

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