Industrial Engineering and Operations Management II
Reis, J., Pinelas, S., Melão, N. (Eds.)(2019).
Industrial Engineering and Operations Management II.
Cham, Suiça: Springer.
Retrieved from https://link.springer.com/book/10.1007/978-3-030-14973-4
Reis, J., Pinelas, S., Melão, N. (Eds.)(2019).
Industrial Engineering and Operations Management II.
Cham, Suiça: Springer.
Retrieved from https://link.springer.com/book/10.1007/978-3-030-14973-4
2018 [João Reis]
Serviços Omnicanal na Indústria de Serviços Bancários: Investigação Qualitativa Multi-método
Engenharia e Gestão Industrial | Universidade de Aveiro Departamento de Economia Gestão Engenharia Industrial e Turismo, Portugal
Melão, N., Amorim, M., Marimon, F., Alegre, I. (2018).
Quality management systems in European social service organizations: A survey of EQUASS Assurance pioneer adopters.
International Journal of Quality & Reliability Management, 35(2), 354-372.
http://dx.doi.org/10.1108/ijqrm-10-2016-0187