Nuno Melão

Reis, J., Melão, N. (2021).
The path to digital transformation: Overcoming prejudice in the digital era with service operations.
International Journal of Services and Operations Management, 39(1), 81-97.
DOI: 10.1504/IJSOM.2021.115188

Reis, J., Santo, P. E., & Melão, N. (2021).
Influence of artificial intelligence on public employment and its impact on politics: A systematic literature review.
Brazilian Journal of Operations & Production Management, 18(3), 1-22.
DOI: 10.14488/BJOPM.2021.010

Melão, N., Reis, J. (2020).
Selecting talent using social networks: A mixed-methods study.
Heliyon, 6(4), e03723.
DOI: 10.1016/j.heliyon.2020.e03723

Reis, J., Melão, N., Salvadorinho, J., Soares, B., Rosete, A. (2020).
Service robots in the hospitality industry: The case of Henn-na hotel, Japan.
Technology in Society, 63, 101423.
DOI: 10.1016/j.techsoc.2020.101423

Reis, J., Santo, P., Melão, N. (2020).
Artificial intelligence research and its contributions to the European Union’s Political Governance: Comparative study between member states.
Social Sciences, 9(11), 207.
DOI: 10.3390/socsci9110207

Reis, J., Santo, P., Melão, N. (2020).
Impact of artificial intelligence research on politics of the European Union Member States: The case study of Portugal.
Sustainability, 12(17), 6708.
Doi: 10.3390/su12176708

Reis, J., Amorim, M., Melão, N. (2019).
Multichannel service failure and recovery in a O2O era: A qualitative multi-method research in the banking services industry. 
International Journal of Production Economics, 215, 24-33.
http://dx.doi.org/10.1016/j.ijpe.2018.07.001

Reis, J., Amorim, M., Melão, N. (2019).
Service failure and recovery in technology-based business networks. 
International Journal of Quality and Service Sciences, 11(1), 2-15.
http://dx.doi.org/10.1108/ijqss-10-2017-0094