Service failure and recovery in technology-based business networks

Leave a Comment / [DSB] Digital Service Business, <=21, 2019, ano, Papers in Indexed Journals | Scopus and/or WoS, indicadores, linha investigação, Nuno Melão, viseu / By cristina

Reis, J., Amorim, M., Melão, N. (2019). Service failure and recovery in technology-based business networks. International Journal of Quality and Service Sciences, 11(1), 2-15. http://dx.doi.org/10.1108/ijqss-10-2017-0094