Motivations and benefits of quality management systems in social services: Mediation of the implementation process

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Marimon, F., Melão, N., Bastida, R. (2021). Motivations and benefits of quality management systems in social services: Mediation of the implementation process. Total Quality Management and Business Excellence, 32(7-8), 693-718. DOI: 10.1080/14783363.2019.1626707

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