Reis, J., Pinelas, S., Melão, N. (Eds.)(2019). Industrial Engineering and Operations Management I. Cham, Suiça: Springer. Retrieved from https://www.springer.com/gp/book/9783030149680
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Reis, J., Pinelas, S., Melão, N. (Eds.)(2019). Industrial Engineering and Operations Management II. Cham, Suiça: Springer. Retrieved from https://link.springer.com/book/10.1007/978-3-030-14973-4
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2018 [João Reis] Serviços Omnicanal na Indústria de Serviços Bancários: Investigação Qualitativa Multi-método Engenharia e Gestão Industrial | Universidade de Aveiro Departamento de Economia Gestão Engenharia Industrial e Turismo, Portugal [Nuno Melão]
Melão, N., Amorim, M., Marimon, F., Alegre, I. (2018). Quality management systems in European social service organizations: A survey of EQUASS Assurance pioneer adopters. International Journal of Quality & Reliability Management, 35(2), 354-372. http://dx.doi.org/10.1108/ijqrm-10-2016-0187
