Melão, N., Bastida, R., Marimon, F. (2019). Assessing a quality model for the social sector: An empirical study of the EQUASS model. Total Quality Management & Business Excellence, 30(1-2), 221-243. http://dx.doi.org/10.1080/14783363.2017.1401459
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Reis, J., Amorim, M., Melão, N. (2019). Multichannel service failure and recovery in a O2O era: A qualitative multi-method research in the banking services industry. International Journal of Production Economics, 215, 24-33. http://dx.doi.org/10.1016/j.ijpe.2018.07.001
Reis, J., Amorim, M., Melão, N. (2019). Service failure and recovery in technology-based business networks. International Journal of Quality and Service Sciences, 11(1), 2-15. http://dx.doi.org/10.1108/ijqss-10-2017-0094
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Reis, J., Pinelas, S., Melão, N. (Eds.)(2019). Industrial Engineering and Operations Management I. Cham, Suiça: Springer. Retrieved from https://www.springer.com/gp/book/9783030149680
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Reis, J., Pinelas, S., Melão, N. (Eds.)(2019). Industrial Engineering and Operations Management II. Cham, Suiça: Springer. Retrieved from https://link.springer.com/book/10.1007/978-3-030-14973-4
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Santos, S., Augusto, L., & Barros, T. (2019). Línguas estrangeiras e as organizações: a perspetiva dos profissionais de comunicação. Millenium – Journal of Education, Technologies, and Health, 2(4e), 31–39. Retrieved from https://revistas.rcaap.pt/millenium/article/view/15210
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Augusto, L., Santos, S., Santo, P. E. (2019). Envolvimento nas redes sociais: Uma análise multigrupos entre indivíduos de Portugal e da Polónia. Revista Ibérica de Sistemas e Tecnologias de Informação, (E24), 112-124. Retrieved from https://search.proquest.com/docview/2348890642/fulltextPDF/5240569E20C445A1PQ/1?accountid=29061
Lousado, J. P., Guedes, A., Marques dos Santos, P., Antunes, S. (Ed.) (2019). Abstract proceedings of International conference on tourism and social support technologies – innovation and local development. Lamego: ESTGL / INFOPATHS. ISBN: 978-972-8765-20-0
Ferreira, M., Duarte, J., Abrantes, J., Cabral, L., Guiné, R., Campos, S., Cardoso, A. (2019). Adaptation and validation to European Portuguese of the Reasons for Higher Education Dropout Scale. Revista de Enfermagem Referência, 35-46. https://doi.org/10.12707/RIV18090
Paiva, O., Seabra, C., Abrantes, J. L. (2019). Cultural routes crossing Portugal: History and traditions. International Journal of Religious Tourism and Pilgrimage, 7(4), 17-33. https://doi.org/10.21427/x9fb-w815
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