Global terrorism in precious tourism cities: The case of World Heritage Sites

Seabra, C., Paiva, O. (2019). Global terrorism in precious tourism cities: The case of World Heritage Sites. In A. M. Morrison (Eds.), Routledge Handbook of Tourism Cities (pp. 31-51). Londres, Reino Unido: Routledge.

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Assessing a quality model for the social sector: An empirical study of the EQUASS model

Melão, N., Bastida, R., Marimon, F. (2019). Assessing a quality model for the social sector: An empirical study of the EQUASS model. Total Quality Management & Business Excellence, 30(1-2), 221-243. http://dx.doi.org/10.1080/14783363.2017.1401459

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Multichannel service failure and recovery in a O2O era: A qualitative multi-method research in the banking services industry

Reis, J., Amorim, M., Melão, N. (2019). Multichannel service failure and recovery in a O2O era: A qualitative multi-method research in the banking services industry. International Journal of Production Economics, 215, 24-33. http://dx.doi.org/10.1016/j.ijpe.2018.07.001

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Service failure and recovery in technology-based business networks

Reis, J., Amorim, M., Melão, N. (2019). Service failure and recovery in technology-based business networks. International Journal of Quality and Service Sciences, 11(1), 2-15. http://dx.doi.org/10.1108/ijqss-10-2017-0094

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Línguas estrangeiras e as organizações: a perspetiva dos profissionais de comunicação

Santos, S., Augusto, L., & Barros, T. (2019). Línguas estrangeiras e as organizações: a perspetiva dos profissionais de comunicação. Millenium – Journal of Education, Technologies, and Health, 2(4e), 31–39. Retrieved from https://revistas.rcaap.pt/millenium/article/view/15210

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Envolvimento nas redes sociais: Uma análise multigrupos entre indivíduos de Portugal e da Polónia

Augusto, L., Santos, S., Santo, P. E. (2019). Envolvimento nas redes sociais: Uma análise multigrupos entre indivíduos de Portugal e da Polónia. Revista Ibérica de Sistemas e Tecnologias de Informação, (E24), 112-124. Retrieved from https://search.proquest.com/docview/2348890642/fulltextPDF/5240569E20C445A1PQ/1?accountid=29061

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Abstract proceedings of International conference on tourism and social support technologies – innovation and local development

Lousado, J. P., Guedes, A., Marques dos Santos, P., Antunes, S. (Ed.) (2019). Abstract proceedings of International conference on tourism and social support technologies – innovation and local development. Lamego: ESTGL / INFOPATHS. ISBN: 978-972-8765-20-0

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Adaptation and validation to European Portuguese of the Reasons for Higher Education Dropout Scale

Ferreira, M., Duarte, J., Abrantes, J., Cabral, L., Guiné, R., Campos, S., Cardoso, A. (2019). Adaptation and validation to European Portuguese of the Reasons for Higher Education Dropout Scale. Revista de Enfermagem Referência, 35-46. https://doi.org/10.12707/RIV18090

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