{"id":2727,"date":"2019-03-07T14:09:27","date_gmt":"2019-03-07T14:09:27","guid":{"rendered":"http:\/\/localhost\/cised\/?p=2727"},"modified":"2026-03-10T11:04:37","modified_gmt":"2026-03-10T11:04:37","slug":"multichannel-service-failure-and-recovery-in-a-o2o-era-a-qualitative-multi-method-research-in-the-banking-services-industry","status":"publish","type":"post","link":"https:\/\/events.ipv.pt\/cised\/multichannel-service-failure-and-recovery-in-a-o2o-era-a-qualitative-multi-method-research-in-the-banking-services-industry\/","title":{"rendered":"Multichannel service failure and recovery in a O2O era: A qualitative multi-method research in the banking services industry"},"content":{"rendered":"<p>Reis, J., Amorim, M., Mel\u00e3o, N. (2019).<br \/>\nMultichannel service failure and recovery in a O2O era: A qualitative multi-method research in the banking services industry.\u00a0<br \/>\nInternational Journal of Production Economics,\u00a0215, 24-33.<br \/>\n<a href=\"http:\/\/dx.doi.org\/10.1016\/j.ijpe.2018.07.001\" rel=\"noopener\" target=\"_blank\">http:\/\/dx.doi.org\/10.1016\/j.ijpe.2018.07.001<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Reis, J., Amorim, M., Mel\u00e3o, N. (2019). Multichannel service failure and recovery in a O2O era: A qualitative multi-method research in the banking services industry.\u00a0 International Journal of Production Economics,\u00a0215, 24-33. http:\/\/dx.doi.org\/10.1016\/j.ijpe.2018.07.001<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","_links_to":"","_links_to_target":""},"categories":[81,95,102,11],"tags":[136],"class_list":["post-2727","post","type-post","status-publish","format-standard","hentry","category-dsb-digital-service-business","category-95","category-artigos-em-revistas-indexadas-scopus-e-ou-wos","category-viseu","tag-nuno-melao"],"acf":[],"_links":{"self":[{"href":"https:\/\/events.ipv.pt\/cised\/wp-json\/wp\/v2\/posts\/2727","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/events.ipv.pt\/cised\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/events.ipv.pt\/cised\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/events.ipv.pt\/cised\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/events.ipv.pt\/cised\/wp-json\/wp\/v2\/comments?post=2727"}],"version-history":[{"count":2,"href":"https:\/\/events.ipv.pt\/cised\/wp-json\/wp\/v2\/posts\/2727\/revisions"}],"predecessor-version":[{"id":4502,"href":"https:\/\/events.ipv.pt\/cised\/wp-json\/wp\/v2\/posts\/2727\/revisions\/4502"}],"wp:attachment":[{"href":"https:\/\/events.ipv.pt\/cised\/wp-json\/wp\/v2\/media?parent=2727"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/events.ipv.pt\/cised\/wp-json\/wp\/v2\/categories?post=2727"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/events.ipv.pt\/cised\/wp-json\/wp\/v2\/tags?post=2727"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}